A review by sambo10
Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny

4.0

I found the book enlightening and reflective. When important conversations arise it’s easy for emotions to get in the way.  This book provides the tools to realise when this is happening, and how to return to ‘effective communication’. Examples are great and book is easy to read. Will definitely look to use what I’ve learnt from the book in professional and personal relationships.