4.0

Much like [b:Lean In: Women, Work, and the Will to Lead|16071764|Lean In Women, Work, and the Will to Lead|Sheryl Sandberg|https://d.gr-assets.com/books/1364250803s/16071764.jpg|21865596], if you're pressed for time, you can get a decent amount from just listening to the talk version of the book (http://ecorner.stanford.edu/authorMaterialInfo.html?mid=3005) but this was still worth getting out from the library to peruse. There are many more specific exercises and tactics to try. I wish I'd had this back when I was getting performance reviews that I needed to be more tactful and communicate more effectively. Will be useful to recommend to others that are interested in developing better interpersonal skills.