Ellen Altman

2 books

Assessing Service Quality: Satisfying the Expectations of Library Customers by Ellen Altman, Peter Hernon

Assessing Service Quality: Satisfying the Expectations of Library Customers

Ellen Altman, Peter Hernon

243 pages • first pub 1998 (editions)

nonfiction informative medium-paced
Research Misconduct: Issues, Implications, and Stratagies by Ellen Altman, Peter Hernon

Research Misconduct: Issues, Implications, and Stratagies

Contemporary Studies in Information Management, Policies & Services

Ellen Altman, Peter Hernon

222 pages • missing pub info (editions)

nonfiction education science medium-paced
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