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hannahackermans's review against another edition
informative
inspiring
reflective
tense
fast-paced
4.0
kcjulia's review against another edition
3.0
I've been reading a string of books on effective communication. This one had a few good, practical insights (building safety, contrasting statements), but I strongly disliked the self-help tone and the way they capitalized all the key concepts. Irritating.
jbird04's review against another edition
4.0
Very helpful book. As my daughter struggles through a few crucial conversations in college it seems she would benefit from 5is book. Helpful tips in all areas of life.