One another book which would make us feel, "I wish I've read this earlier". The author has done an extraordinary job of providing a structured approach to navigating tough conversations, whether as the initiator or the recipient. It left me in awe of how someone could achieve such remarkable clarity on a topic that often feels so intangible.
challenging informative inspiring reflective fast-paced
informative medium-paced
informative medium-paced
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vgh5's review against another edition

DID NOT FINISH

it’s for men who have never heard of empathy before
informative slow-paced
informative slow-paced

This was a work read. It was interesting enough but it felt really clinical vs applicable. 
informative inspiring reflective slow-paced

A must read
informative medium-paced

Really informative. Highly recommend for anyone who feels like they feel daunted by/struggle with communicating - at work, home or with friends. This book is all about overcoming the stories we write about other people in moments of conflict, and facing problems head on in a constructive way.