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scotchneat's review
3.0
At times fey, bitchy and snide, this is an inside look at the world of a high-end concierge. I like books about professions that are slightly out of the norm, but I must say, there's no well in hell I could be a concierge (mortician or crime scene clean-up, I think I could do).
Very good concierges are part servant, part made man (or woman) and part confessor. The requests can be odd and ridiculous, and as you might imagine, sometimes distasteful. This is a whole other way of living for most of us.
In the end, the book left a bad taste in my mouth - there's no acknowledgement about just how first-world crazy the industry even is, and also because the author is just that nasty side of catty.
Very good concierges are part servant, part made man (or woman) and part confessor. The requests can be odd and ridiculous, and as you might imagine, sometimes distasteful. This is a whole other way of living for most of us.
In the end, the book left a bad taste in my mouth - there's no acknowledgement about just how first-world crazy the industry even is, and also because the author is just that nasty side of catty.
rhodered's review
4.0
Marvelous fun. Not at all as trashy as the title makes out. A memoir of a true, enthusiastic, intelligent professional. Frequent travelers and hotel industry pros will enjoy. As well as anyone who loves New York.
satyridae's review
3.0
This was fun! Certainly not deep or life-changing, but a potato-chippy kind of book about being the consummate service professional. I love concierges, and have no hesitation about popping into a hotel in a strange city and saying, "So, where's the best bead store in town? And can you tell me where I can get some archival ink?" because they know. And reading about how much fun it is to be on the other side of those questions (most of the time) was great. Naturally, reading about how terrible it can be when really rich people are obnoxious was even better.
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