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3.31 AVERAGE
3.31 AVERAGE
informative
medium-paced
Read it in one sitting. If you think you know something about creating a client experience, then this book is for you! If you'd like to know something about creating happy clients, then this book is also for you. :D
informative
fast-paced
informative
inspiring
lighthearted
fast-paced
adventurous
informative
inspiring
fast-paced
The ideal way to look at customer service. Crucial for anyone in charge of people within a workplace, regardless of if those people work with the public or not.
It's a short but impactful read on revolutionary customer service.
1. Decide what you want.
2. Discover what the customer wants.
3. Deliver "plus one percent."
1. Decide what you want.
2. Discover what the customer wants.
3. Deliver "plus one percent."
informative
lighthearted
fast-paced
inspiring
reflective
fast-paced
I had to read this for work. It was typical cliche business theory. It was fine. Just a bit silly. I would have appreciated it more with a paired down straightforward format rather than the story format.
Basic principles, good reminder to refocus, told with a silly fairy godmother concept. Mostly geared towards business owners.