Raving Fans by Kenneth H. Blanchard, Sheldon Bowles

160 pages first pub 1992 (editions)

nonfiction business informative fast-paced
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Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a consta...

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