Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work by

Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work

Organization and Management

344 pages • missing pub info (view editions)

nonfiction business politics psychology challenging informative medium-paced
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This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the ma...

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