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111 pages • missing pub info (view editions)
ISBN/UID: 9780814410554
Format: Hardcover
Language: English
Publisher: AMACOM/American Management Association
Edition Pub Date: 01 June 2008
Description
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a...
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111 pages • missing pub info (view editions)
ISBN/UID: 9780814410554
Format: Hardcover
Language: English
Publisher: AMACOM/American Management Association
Edition Pub Date: 01 June 2008
Description
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a...
Community Reviews
Content Warnings