The Zappos Experience: 5 Principles to Inspire, Engage, and Wow by Joseph A. Michelli

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

Joseph A. Michelli

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nonfiction business history informative slow-paced
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ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutioni...

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