Joseph A. Michelli

21 books

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Joseph A. Michelli

284 pages • 2008

nonfiction business informative fast-paced
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Joseph Michelli

284 pages • hardcover

nonfiction business economics travel informative fast-paced
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System by Joseph A. Michelli

Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System

Joseph A. Michelli

304 pages • 2011

nonfiction business informative medium-paced
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph Michelli

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph Michelli

224 pages • hardcover

nonfiction business economics history travel informative inspiring medium-paced
Zappos Experience by Joseph A. Michelli

Zappos Experience

Joseph A. Michelli

320 pages • 2011

nonfiction business informative inspiring fast-paced
The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging by Joseph A. Michelli

The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging

Joseph A. Michelli

missing duration info • audio

nonfiction business
Customer Magic — The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business by Joseph A. Michelli
Customer Magic — The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business
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Joseph A. Michelli

Customer Magic — The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business

Joseph A. Michelli

202 pages • paperback

De Starbucks Strategie by Joseph A. Michelli, Joseph A. Michelli
De Starbucks Strategie
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Joseph A. Michelli, Joseph A. Michelli

De Starbucks Strategie

Joseph A. Michelli, Joseph A. Michelli

missing page info • 2006

informative inspiring reflective slow-paced
Driven to Delight by Joseph A. Michelli
Driven to Delight
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Joseph A. Michelli

Driven to Delight

Joseph A. Michelli

missing page info

nonfiction business economics informative slow-paced
Leading the Starbucks Way by Joseph A. Michelli
Leading the Starbucks Way
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Joseph A. Michelli

Leading the Starbucks Way

Joseph A. Michelli

305 pages • digital • 2008