The Service Profit Chain by James L. Heskett, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
The Service Profit Chain
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James L. Heskett, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
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The Service Profit Chain

James L. Heskett, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

missing page info Add in missing page information • first pub 1990 (editions)

informative medium-paced
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In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain.Why are a select...

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