W. Earl Sasser

6 books

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser Jr., Joe L. Wheeler, Joe Wheeler

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

James L. Heskett, W. Earl Sasser Jr., Joe L. Wheeler, Joe Wheeler

240 pages • 2008

nonfiction business informative medium-paced
The Service Profit Chain by James L. Heskett, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
The Service Profit Chain
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James L. Heskett, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

The Service Profit Chain

James L. Heskett, James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

missing page info • 1990

informative medium-paced
Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by W. Earl Sasser, W. Earl Sasser, W. Earl Sasser Jr., Leonard A. Schlesinger

Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

W. Earl Sasser, W. Earl Sasser, W. Earl Sasser Jr., Leonard A. Schlesinger

missing page info • 1990

informative slow-paced
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

320 pages • hardcover

nonfiction business economics
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees by Leonard a. Schlesinger, James L. Heskett, W. Earl Sasser

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Leonard a. Schlesinger, James L. Heskett, W. Earl Sasser

400 pages • paperback

nonfiction business economics
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Earl W. Sasser, Leonard A. Schleisinger, James Heskett

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Earl W. Sasser, Leonard A. Schleisinger, James Heskett

missing duration info • audio

nonfiction business informative reflective medium-paced