W. Earl Sasser

5 books

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by Joe Wheeler, Joe L. Wheeler, James L. Heskett, W. Earl Sasser Jr.

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Joe Wheeler, Joe L. Wheeler, James L. Heskett, W. Earl Sasser Jr.

240 pages • first pub 2008 (editions)

nonfiction business informative medium-paced
The Service Profit Chain by Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett, James L. Heskett
The Service Profit Chain
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Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett, James L. Heskett

The Service Profit Chain

Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett, James L. Heskett

missing page info • first pub 1990 (editions)

informative medium-paced
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett

320 pages • missing pub info (editions)

nonfiction business economics
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees by Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

400 pages • missing pub info (editions)

nonfiction business economics
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James Heskett, Earl W. Sasser, Leonard A. Schleisinger

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

James Heskett, Earl W. Sasser, Leonard A. Schleisinger

missing duration info • missing pub info (editions)

nonfiction business informative reflective medium-paced
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