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224 pages • first pub 1998 (view editions)
ISBN/UID: 9780838910214
Format: Paperback
Language: English
Publisher: ALA Editions
Edition Pub Date: 01 January 2010
Description
Assessing Service Quality puts customers at the center of the evaluation process. It provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries. The authors examine service ...
Community Reviews
Content Warnings
224 pages • first pub 1998 (view editions)
ISBN/UID: 9780838910214
Format: Paperback
Language: English
Publisher: ALA Editions
Edition Pub Date: 01 January 2010
Description
Assessing Service Quality puts customers at the center of the evaluation process. It provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries. The authors examine service ...
Community Reviews
Content Warnings