The Zappos Experience: 5 Principles to Inspire, Engage, and Wow by Joseph Michelli

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

Joseph Michelli

320 pages missing pub info (editions)

nonfiction business history informative slow-paced
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Make every day a WOW day for your customers, your staff--and your bottom line "In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph he...

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