Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System by Joseph A. Michelli

Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System

Joseph A. Michelli

304 pages • first pub 2011 (editions)

nonfiction business informative medium-paced
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THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! "Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand ...

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