Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Joseph Michelli

304 pages • missing pub info (editions)

nonfiction business economics informative slow-paced
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A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for E...

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