The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett

320 pages • missing pub info (editions)

nonfiction business economics
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In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a selec...

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