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Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers by Bennett E. McClellan, John A. Larson

Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers

Bennett E. McClellan, John A. Larson

197 pages • missing pub info (editions)

nonfiction business economics informative medium-paced
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