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3.31 AVERAGE
3.31 AVERAGE
A simple read, but well worth the time. Book jumps right in, never really setting-up its premise or goal. Both become clear as you progress: it is a fictional account of a new sales manager's journey. A little dated, and sometimes corny, but worthwhile investment of an evening to add Raving Fans themes to your library of customer experience thought.
informative
inspiring
medium-paced
⭐️ 3/5
I think it’s safe to say we all know that customer service has changed immensely since this book was written, which is why I think I’ve seen an abundant amount of negative reviews. We know that the bare minimum is not enough. I assume most people believe the concepts in this book are simple and straightforward and we should all know it already. But the truth is, most of us complain on a daily basis about how unsatisfying or “fine” we find our day-to-day customer service experiences. With that said, I believe this “simple” read is necessary for everyone. If not to learn, then to remind.
I think it’s safe to say we all know that customer service has changed immensely since this book was written, which is why I think I’ve seen an abundant amount of negative reviews. We know that the bare minimum is not enough. I assume most people believe the concepts in this book are simple and straightforward and we should all know it already. But the truth is, most of us complain on a daily basis about how unsatisfying or “fine” we find our day-to-day customer service experiences. With that said, I believe this “simple” read is necessary for everyone. If not to learn, then to remind.
Read for work. Common sense approach to customer service in a seriously dated 90’s “parable”. Blah blah blah.
Required reading by my employer. It was "okay"; not particularly inspiring or insightful, though there were a few tips toward looking at things in a different light.
I suspect it will be a great tool for employees who might not have a strong business or customer service background, but much of it is similar to what I learned as part of my education. I'm looking forward to the accompanying lecture and how it may relate to healthcare.
I suspect it will be a great tool for employees who might not have a strong business or customer service background, but much of it is similar to what I learned as part of my education. I'm looking forward to the accompanying lecture and how it may relate to healthcare.
The use of a male fairy godmother as the discriminator of all knowledge and wisdom was a comical devise, but it worked. I prefer the mystical approach in business books because they don't try to make it sound TOO realistic. We all know the situation is contrived to maximize the ability to tell a lesson, so we might has well have a laugh at the same time. That being said the information is simple and useful. The examples were clear (if a little exaggerated) and memorable. The concepts behind them didn't stick as well as the examples, but its a short enough read that it wouldn't hurt to skim the book for a refresher.
funny
hopeful
informative
reflective
fast-paced
Like most Ken Blanchard books, this is a great allegorical story: simple and to the point. At 20 years old, I believe it's still very applicable today.