A review by breenmachine
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Ron McMillan, Kerry Patterson, Joseph Grenny

2.0

I loved the subject matter and the first 25% of the book. The rest felt repetitive and boring. It would have easily been at least half the length.
I enjoying reading about the "standing in line" study. The "cheat sheets" at the end of each chapter are handy. I learned some tips I can hopefully integrate into my life.