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A review by spiringvenus
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
3.0
In some ways I liked this book more than its predecessor Crucial Conversations.
Things I liked:
Learning about motivation- you don’t have to be an inspirational speaker, you don’t have to use a stick, you also don’t have to use a carrot - you have to use logic and talk about consequences and figure out which consequences actually matter to the person you’re trying to motivate
When to tackle issues- sometimes a bigger issue comes up when you’re in the middle of a confrontation. If that issue is bigger than switch to it and put a pin in talking later about the first issue.
Follow-up. Schedule it during the confrontation. Don’t just discuss conflict and let it go to be discussed again later. Assign tasks and Follow up on the progress.
Things I didn’t like:
The visual cues/diagram didn’t make much sense to me
Some of the book is a repeat of Crucial Conversations
Things I liked:
Learning about motivation- you don’t have to be an inspirational speaker, you don’t have to use a stick, you also don’t have to use a carrot - you have to use logic and talk about consequences and figure out which consequences actually matter to the person you’re trying to motivate
When to tackle issues- sometimes a bigger issue comes up when you’re in the middle of a confrontation. If that issue is bigger than switch to it and put a pin in talking later about the first issue.
Follow-up. Schedule it during the confrontation. Don’t just discuss conflict and let it go to be discussed again later. Assign tasks and Follow up on the progress.
Things I didn’t like:
The visual cues/diagram didn’t make much sense to me
Some of the book is a repeat of Crucial Conversations