A review by lara_lleverino
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny

5.0

Read this with my highschool senior. We both loved it. Now I am rereading Crucial Conversations with my coworkers. I hope we make it to reading this one too.