A review by bookbee3
Be Our Guest: Perfecting the Art of Customer Service by The Walt Disney Company

4.0

An introductory look into the world-class and award-winning customer service method of Disney. Driven by a desire to create magic and the often painstaking attention to detail, Disney has managed to woo their users time and time again. A brief foray into the Disney Institute’s training method, this book outlines the customer service framework that has people believing in magic and hailing them has the “happiest place on earth.”