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ldv 's review for:
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
Not as concise as the first book, and since much of it was similar (especially reading them back to back) it was clear they were trying to flesh it out and make it feel worthwhile. It does address a different situation than crucial conversations, so it has its value. It could have been better written, however. The flow and headers were not as clear, for example it was hard to separate main points from subpoints because the hierarchy in the headers was non-existent or too obscure.