Take a photo of a barcode or cover
A review by l_maxwell
Raving Fans by Kenneth H. Blanchard, Sheldon Bowles
3.0
⭐️ 3/5
I think it’s safe to say we all know that customer service has changed immensely since this book was written, which is why I think I’ve seen an abundant amount of negative reviews. We know that the bare minimum is not enough. I assume most people believe the concepts in this book are simple and straightforward and we should all know it already. But the truth is, most of us complain on a daily basis about how unsatisfying or “fine” we find our day-to-day customer service experiences. With that said, I believe this “simple” read is necessary for everyone. If not to learn, then to remind.
I think it’s safe to say we all know that customer service has changed immensely since this book was written, which is why I think I’ve seen an abundant amount of negative reviews. We know that the bare minimum is not enough. I assume most people believe the concepts in this book are simple and straightforward and we should all know it already. But the truth is, most of us complain on a daily basis about how unsatisfying or “fine” we find our day-to-day customer service experiences. With that said, I believe this “simple” read is necessary for everyone. If not to learn, then to remind.