A review by richmcintyre_jr
Lời từ chối hoàn hảo by William Ury

5.0

This book is full of what Ury calls uncommon sense; we're already aware of a lot of what he talks about, but rarely do we do what is best for us despite the knowledge we have.

Full of practical advice and examples, I've already been able to use some of the tactics from this book and have learned that a positive no is the best way to say yes.