A review by dsleeman
Raving Fans by Kenneth H. Blanchard, Sheldon Bowles

informative lighthearted fast-paced

3.5

Overall, good concepts to carry forward. At the beginning it reads a bit like and “old boys club” book which I shouldn’t find surprising given the date of publishing. I’m glad I stuck it out though as the 3 main points are worth carrying forward into any customer service related business.