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papi 's review for:
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
Like the authors' previous book, Crucial Conversations, this book is a high leverage way to improve your relationships with others, and your ability to hold yourself and others accountable without damaging the relationship. A must read, whether for your work life or your personal life. As for "Crucial Conversations," I thought so highly of this book and the tools taught in it that I completed the "train-the-trainer" workshop and now provide training programs based on the material.