A review by readinggrrl
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny

4.0

Easy to read and follow, a bit repetitive but not annoyingly so, this book touches on so many confrontation styles and how to have them more effectively. I thought I was pretty good at confrontations but I learned that I still could use some work. There are some really great practical ideas that can be used for home and work environments. Coming out of silence and confronting people in a honest and non-threatening way can make all of our lives easier. This is a great tool for supervisors, leaders and line workers as well as parents and couples. I think everyone would benefit from reading this book. Once I'm done with my class I will be passing it around the office to whoever is interested.