J-B-Umbs

Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System by Matthew D. Johnson, Anders Gustafsson

Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System

J-B-Umbs

Matthew D. Johnson, Anders Gustafsson

240 pages • missing pub info (editions)

nonfiction business economics medium-paced
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation by Matthew D. Johnson, Anders Gustafsson

Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation

J-B-Umbs

Matthew D. Johnson, Anders Gustafsson

208 pages • missing pub info (editions)

nonfiction business economics
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