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Terry G. Vavra

3 books

Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- And Proven Tactics That Really Work by Lerzan Aksoy, Timothy L. Keiningham, Terry G. Vavra

Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- And Proven Tactics That Really Work

Lerzan Aksoy, Timothy L. Keiningham, Terry G. Vavra

254 pages • hardcover

nonfiction business informative medium-paced
The Customer Delight Principle by Timothy L. Keiningham
The Customer Delight Principle
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Timothy L. Keiningham

The Customer Delight Principle

Timothy L. Keiningham

208 pages • paperback • 2001

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification by Terry G. Vavra

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification

Terry G. Vavra

307 pages • 2001

informative medium-paced