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702 reviews for:
Crucial Conversations: Tools for Talking When Stakes Are High
Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
3.92 AVERAGE
702 reviews for:
Crucial Conversations: Tools for Talking When Stakes Are High
Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
3.92 AVERAGE
inspiring
reflective
fast-paced
hopeful
informative
inspiring
slow-paced
funny
informative
fast-paced
informative
reflective
informative
Crucial Conversations by Patterson, Grenny, McMillan, and Switzler is an insightful guide to navigating high-stakes conversations where emotions run high and opinions differ. The book’s practical framework is rooted in creating dialogue that fosters mutual respect and understanding, even in the most challenging situations. What stood out most to me was its emphasis on safety—recognizing when participants feel unsafe and deploying tools to restore safety and keep the conversation productive.
The authors provide clear strategies for identifying when safety has been compromised. When someone feels unsafe, they often resort to silence (withholding information or disengaging) or violence (attacking, controlling, or dominating the discussion). The key to restoring safety lies in identifying these cues and employing techniques like clarifying intentions, demonstrating respect, or finding shared goals.
The book also highlights the importance of reframing our reactions in emotionally charged situations. By separating facts from assumptions or emotions, we can approach conflicts with clarity and empathy. This practice fosters better understanding and strengthens trust, whether in work relationships or personal interactions.
Overall, Crucial Conversations serves as a helpful guide for navigating challenging conversations. Its emphasis on dialogue and actionable strategies makes it a valuable resource for anyone seeking to communicate more effectively and build stronger relationships.
The authors provide clear strategies for identifying when safety has been compromised. When someone feels unsafe, they often resort to silence (withholding information or disengaging) or violence (attacking, controlling, or dominating the discussion). The key to restoring safety lies in identifying these cues and employing techniques like clarifying intentions, demonstrating respect, or finding shared goals.
The book also highlights the importance of reframing our reactions in emotionally charged situations. By separating facts from assumptions or emotions, we can approach conflicts with clarity and empathy. This practice fosters better understanding and strengthens trust, whether in work relationships or personal interactions.
Overall, Crucial Conversations serves as a helpful guide for navigating challenging conversations. Its emphasis on dialogue and actionable strategies makes it a valuable resource for anyone seeking to communicate more effectively and build stronger relationships.
This has been a long time coming; I started this a year ago, realised I'd benefit from circling back to take notes, then began that slow process.
The principles and skills in this book have been woven throughout my 'crucial conversations' since, impacting greatly on how I choose to prepare going into these interactions, as well as influencing how I think about collaboration and the role of dialogue more generally.
Some of the examples are dated, and reflect the white Western gender politics of the time (2002). YMMV on this. Certainly the deeper impact this book has had on me vastly outweighed these anachronisms.
The principles and skills in this book have been woven throughout my 'crucial conversations' since, impacting greatly on how I choose to prepare going into these interactions, as well as influencing how I think about collaboration and the role of dialogue more generally.
Some of the examples are dated, and reflect the white Western gender politics of the time (2002). YMMV on this. Certainly the deeper impact this book has had on me vastly outweighed these anachronisms.
informative
reflective
medium-paced
Communication is a complex and fascinating subject. The scary thing is that many people don't seem to realize it.
There's no boiling the process down to one point. When you find yourself in a conversation that is setting off all of your alarm bells you have to master your emotions and keep your focus on long-term strategic thinking. Avoid giving in to the urge to compete and try to work with the person to find a mutual solution. It's a lot to do, especially if the other person is losing their shit.
And this is before body language comes into play. You have to be willing to listen to what their saying. You have to be dedicated to honesty and take responsibility by acknowledging your own shortcomings or mistakes.
I guess you could boil it down to three points: keep your cool, listen, and work towards something that's good for all the parties involved if you can.
Did I already mention the importance of keeping cool?
Anyway, Crucial Conversations is a worthwhile read to help you round out your toolkit for when those sensitive discussions come up. What I have written barely scratches the surface of something we should all be working on.
There's no boiling the process down to one point. When you find yourself in a conversation that is setting off all of your alarm bells you have to master your emotions and keep your focus on long-term strategic thinking. Avoid giving in to the urge to compete and try to work with the person to find a mutual solution. It's a lot to do, especially if the other person is losing their shit.
And this is before body language comes into play. You have to be willing to listen to what their saying. You have to be dedicated to honesty and take responsibility by acknowledging your own shortcomings or mistakes.
I guess you could boil it down to three points: keep your cool, listen, and work towards something that's good for all the parties involved if you can.
Did I already mention the importance of keeping cool?
Anyway, Crucial Conversations is a worthwhile read to help you round out your toolkit for when those sensitive discussions come up. What I have written barely scratches the surface of something we should all be working on.