Crucial Conversations: Tools for Talking When Stakes Are High, by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
sadia_siddiqua's review against another edition
informative reflective slow-paced
ruzikpuzik's review against another edition
Must read for every person, we all have difficult conversations and most of the time we don't do so well with them.
It gives some great strategies for how to communicate. I wish that there were more work based examples than personal relationship examples.