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708 reviews for:
Crucial Conversations: Tools for Talking When Stakes Are High
Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
3.92 AVERAGE
708 reviews for:
Crucial Conversations: Tools for Talking When Stakes Are High
Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
3.92 AVERAGE
Few books aiming to help improve our interactions offer sound practical advise to practice the skills they advise. This book does this well. Great examples.
Read Dale Carnegie instead if you want to become better at holding conversations.
Here are the main techniques and skills for having difficult conversations from this book:
1. ABC skills: agree, build compare
2. Instil accountability (make people live up to agreements)
3. Create paths to actions
4. Calm the f down - take a break; start with your heart; avoid fool's choice.
5. Learn to look for when crucial conversations begin and how people react.
6. Make it safe for the dialogue to continue;
7. Seek for agreement in a dialogue: mutual purpose; mutual respect; pool of shared meaning;
8. AMPP: Ask, Mirror, Paraphrase, Prime
9. Listen to understand; ask questions
10. State your path when entering a dialogue
11. Creative dialogue technique - CRIB: Commit, Recognise, Invent, Brainstorm
That's it. You don't have to read it.
Here are the main techniques and skills for having difficult conversations from this book:
1. ABC skills: agree, build compare
2. Instil accountability (make people live up to agreements)
3. Create paths to actions
4. Calm the f down - take a break; start with your heart; avoid fool's choice.
5. Learn to look for when crucial conversations begin and how people react.
6. Make it safe for the dialogue to continue;
7. Seek for agreement in a dialogue: mutual purpose; mutual respect; pool of shared meaning;
8. AMPP: Ask, Mirror, Paraphrase, Prime
9. Listen to understand; ask questions
10. State your path when entering a dialogue
11. Creative dialogue technique - CRIB: Commit, Recognise, Invent, Brainstorm
That's it. You don't have to read it.
Phenomenal. Incredible skills. I wish I read this when I was in my 20's!
This is a book I would not have read in my early 20's. The benefits of having done so would have been enormous. I instead took the more circuitous route of trial and error. I read this for work and it formulated most of the ideas I came to realize after screwing up a lot of crucial conversations. It was nice to have all the ideas written down with examples in the this easy to read book.
Very useful methodology for effective communication packaged in very US-centric language of self-help coaches, which detracts from reading enjoyment.
informative
inspiring
lighthearted
reflective
medium-paced
This powerful, concise book gives me a lot of hope and empowerment for skill building as a new manager. It is also highly applicable to personal life as well as work. The book was recently recommended to me and I am so glad I heard about it. I enthusiastically recommend. I will re-read it periodically.
This was a quick, easy read with a lot of actionable items although I struggled with a lot of the same interactions. Many of them - especially those in workplaces - didn’t seem to reflect the experiences I’ve had. The authors did have a chapter at the end that addressed this, but I wish they would have woven these later examples throughout the book instead.
went more basic than I would have liked. Plus I 'skim listened'. it's a good book on the basics though
Excellent read overall. I struggled to really dig into the topic and material at first, but it became easier to engage with over time. Great use of straight-forward tactics brought to life with highly relevant and relatable case studies. A must-read for anyone who deals with people on a daily basis (so all of us). This is going to take my work and personal life to the next level so that I can be effective, kind, and trust-building in all if my communication, but especially in crucial conversations.