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3.3 AVERAGE
3.3 AVERAGE
Similar to most of Blanchard's writing, it tends to be a little more simplistic than necessary. That being said, he teaches a customer service philosophy that more businesses should integrate and take seriously. This is a quick read that will take only a day or two to finish.
A must read if you are in the customer service industry. Quick short to the point yet filled with ideas.
I gotta write one of these books with about 4 words per page. The content was good, but this literally could have had the same impact in a 900 word article.
This book was recommended to me by someone on synod council. Blanchard is an expert at coming up with succinct ways to look at a topic. He has books on change, customer service and (apparently) golf, that look for very basic concepts - 2 or 3 at most.
Blanchard then takes these 2-3 topics and wraps them in an interesting story. The story is supposed to (in my opinion) capture the reader's attention and make the concepts easy to remember.
Raving Fans does this well. There are 3 concepts that the new manager is supposed to use to improve his company's customer service. I would say that this might actually work. My only concern is that money (raises, bonuses) seem to be an essential part of the plan. And at my job, we have no money for this at all.
However, I will try to find the parts I can use and apply them.
Blanchard then takes these 2-3 topics and wraps them in an interesting story. The story is supposed to (in my opinion) capture the reader's attention and make the concepts easy to remember.
Raving Fans does this well. There are 3 concepts that the new manager is supposed to use to improve his company's customer service. I would say that this might actually work. My only concern is that money (raises, bonuses) seem to be an essential part of the plan. And at my job, we have no money for this at all.
However, I will try to find the parts I can use and apply them.
Another one for the "read annually" pile. It only takes a few hours to get through at most and doesn't waste a word. The story is cheesy as hell, but once it gets going, it works somehow.
This was definitely a notch above most other business advice books; the different writing style and narrative turned potentially dry material into a quick and interesting enough read. However, I was a little disappointed that it was targeted purely at upper-management. There wasn't a lot for anyone elsewhere on the chain of command other than "give this book to your boss."