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3.56 AVERAGE
3.56 AVERAGE
informative
inspiring
lighthearted
fast-paced
Fantasic book! A must read for anyone (not just leadership) in the customer service industry!!
A great book to read if you're in a service oriented profession. They bought them for us to read for PD at work and the ideas are simple and can be implemented easily.
reflective
fast-paced
Good insights for developing a strong service culture. Enjoyed learning more about the Disney way and many of their keys to success. More of an organizational development book rather than individual but still had plenty of actionable takeaways.
An introductory look into the world-class and award-winning customer service method of Disney. Driven by a desire to create magic and the often painstaking attention to detail, Disney has managed to woo their users time and time again. A brief foray into the Disney Institute’s training method, this book outlines the customer service framework that has people believing in magic and hailing them has the “happiest place on earth.”
informative
inspiring
reflective
medium-paced
informative
inspiring
reflective
medium-paced
Disney remains as one of the world’s best, so it’s no surprise everyone wants the secrets from the Disney Institute. This book covers their fundamentals and how to apply them. It has some examples for visualization. It’s good information, but it is a business book, so it’s not the most riveting read.
Good, easy read on improving customer service for both the individual and the company. It will definitely add to my creativity on future projects.