The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees by Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

400 pages • missing pub info (editions)

nonfiction business economics
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Description

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that ...

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