Leonard a. Schlesinger

2 books

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees by Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Leonard a. Schlesinger, W. Earl Sasser, James L. Heskett

400 pages • missing pub info (editions)

nonfiction business economics
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James Heskett, Earl W. Sasser, Leonard A. Schleisinger

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

James Heskett, Earl W. Sasser, Leonard A. Schleisinger

missing duration info • missing pub info (editions)

nonfiction business informative reflective medium-paced
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