What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Leonard A. Schlesinger, James L. Heskett, W. Earl Sasser Jr.

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Leonard A. Schlesinger, James L. Heskett, W. Earl Sasser Jr.

288 pages • first pub 2015 (editions)

nonfiction business informative medium-paced
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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as aga...

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