W. Earl Sasser Jr.

3 books

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser Jr., Joe L. Wheeler, Joe Wheeler

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

James L. Heskett, W. Earl Sasser Jr., Joe L. Wheeler, Joe Wheeler

240 pages • first pub 2008 (editions)

nonfiction business informative medium-paced
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger

288 pages • first pub 2015 (editions)

nonfiction business informative medium-paced
Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by W. Earl Sasser, W. Earl Sasser, W. Earl Sasser Jr., Leonard A. Schlesinger

Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

W. Earl Sasser, W. Earl Sasser, W. Earl Sasser Jr., Leonard A. Schlesinger

missing page info • first pub 1990 (editions)

informative slow-paced