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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger

288 pages • first pub 2015 (editions)

nonfiction business informative medium-paced
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Service Breakthroughs by James L. Heskett

Service Breakthroughs

James L. Heskett

306 pages • first pub 2015 (editions)

nonfiction business informative medium-paced