What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt) by Leonard a. Schlesinger, James L. Heskett, W. Earl Sasser

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)

Leonard a. Schlesinger, James L. Heskett, W. Earl Sasser

440 pages • missing pub info (editions)

nonfiction business informative reflective medium-paced
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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as aga...

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