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guppyur's review against another edition
3.0
I started reading this book to figure out how to deal with a problematic colleague. That situation has since resolved itself, so I'm unable to speak directly to the effectiveness of the advice. I like a lot of the ideas; some of them might be hard to get others to buy into.
One thing that did bother me a bit: they used example situations to demonstrate that their techniques work, but... those situations and conversations are made up wholesale. Sometimes they were persuasive, and you can see how a conversation might go that way, but other times, those conversations can seem unrealistic and overly pat.
One thing that did bother me a bit: they used example situations to demonstrate that their techniques work, but... those situations and conversations are made up wholesale. Sometimes they were persuasive, and you can see how a conversation might go that way, but other times, those conversations can seem unrealistic and overly pat.
jlusk's review against another edition
challenging
informative
inspiring
reflective
medium-paced
5.0
jadeyen's review against another edition
informative
medium-paced
3.75
I like the focus on deescalating and evolving difficult conversations into chances to learn and clarify, but I did feel like there was a solid amount of repetition and gaps between some of those worn paths. Here’s to more open and successful conversations!
sarahareinhard's review
5.0
Read for work and realized this is a book everyone should read. I’ve marked it with enough book darts to make it weigh a pound more. May reread with a highlighter. Amazing insights that we all need as humans.