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701 reviews for:
Crucial Conversations: Tools for Talking When Stakes Are High
Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
3.92 AVERAGE
701 reviews for:
Crucial Conversations: Tools for Talking When Stakes Are High
Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny
3.92 AVERAGE
informative
informative
medium-paced
challenging
reflective
slow-paced
informative
reflective
medium-paced
challenging
informative
slow-paced
Crucial Conversations offers a great starting point for exploring effective strategies for creating dialogue in difficult situations. While it is by no means a comprehensive text on effective communication, de-escalation, or negotiation, it does offer a lot of tools for dealing with each of these areas. The vocabulary that the authors define creates a whole language for understanding emotionally engaged, high-stakes conversations. Some specific tools, themes, or strategies that stood out to me:
•Focus on maintaining safety to maintain dialogue. If people feel threatened they will fight or freeze, reacting with "silence or violence"
•Seek a shared objective
•Start by telling your story of how you got to your conclusion, which allows the other person to follow your logic
Overall, the strategies in the book are both simple and simplistic. But oftentimes the simplest tools are the easiest to overlook and the hardest to implement. My main issue with this book is that it seems to me that the people who need it most are the least likely to read it. Still, I'd recommend this book to people who are struggling with conflicts in their personal and professional lives.
•Focus on maintaining safety to maintain dialogue. If people feel threatened they will fight or freeze, reacting with "silence or violence"
•Seek a shared objective
•Start by telling your story of how you got to your conclusion, which allows the other person to follow your logic
Overall, the strategies in the book are both simple and simplistic. But oftentimes the simplest tools are the easiest to overlook and the hardest to implement. My main issue with this book is that it seems to me that the people who need it most are the least likely to read it. Still, I'd recommend this book to people who are struggling with conflicts in their personal and professional lives.
informative
medium-paced
informative
reflective
slow-paced
informative
inspiring
fast-paced
My mom recommended me this as I was deep in the process of learning how not to have the customer service aspects of my job suck the life out of me, and I think it gave me helpful pointers. I think the main takeaways I'll keep surround the conversation lag, the ability to see when someone is projecting a lack of comfort in the form of anger and not letting your own emotions lead you down a rabbit hole.
It's major drawback is that it is majorly airport-book pilled with a dash of CEO grindset "dominance" over really squishy and philosophically loaded ideas. Could have definitely used some edits to take away their hundredth acronym for a reflection on why people are like this.
It's major drawback is that it is majorly airport-book pilled with a dash of CEO grindset "dominance" over really squishy and philosophically loaded ideas. Could have definitely used some edits to take away their hundredth acronym for a reflection on why people are like this.
challenging
informative
medium-paced