informative inspiring reflective fast-paced
informative medium-paced
informative fast-paced
challenging hopeful informative reflective medium-paced
hopeful informative inspiring reflective medium-paced
lighthearted reflective medium-paced

The book had lots of good suggestions and content. In my opinion there were too many acronyms for their processes that made the message feel less weighty. It would have been nice to have more specific facts and figures around their ideas instead of example daialogues showing their ideas. Lots of good and important ideas to help though! 
informative reflective slow-paced

I'd heard rave reviews about Crucial Conversations from coworkers, so I eagerly purchased a copy hoping to improve the quality of my work and personal relationships.

I was a little disappointed. There are definitely some useful ideas in here, and it's a quick read, so it wasn't a complete waste of my time. But the overarching theme is "don't be a jerk, treat others with respect" which seems pretty obvious to me. But maybe it's not?? I dunno.

I also felt like it focused a little more on dealing with your "violence" tendencies (hers I go with the terminology) - lashing out defensively - than it does in dealing with "silence" tendencies (clamming up). It takes a lot about bringing it out of OTHER people, but as a big clam-up-and-seether, I would've liked some more advice on how to tease that out.

Worth a skim or even a full read, but try not to pay full cover price.
informative slow-paced
informative inspiring reflective medium-paced

Very useful book, I took so many notes and I have already tried to use the techniques learned with decent outcome. I highly recommend it, although I feel written version would work better than audio.