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jlusk's review against another edition
challenging
informative
inspiring
reflective
medium-paced
5.0
jadeyen's review against another edition
informative
medium-paced
3.75
I like the focus on deescalating and evolving difficult conversations into chances to learn and clarify, but I did feel like there was a solid amount of repetition and gaps between some of those worn paths. Here’s to more open and successful conversations!
sarahareinhard's review against another edition
5.0
Read for work and realized this is a book everyone should read. I’ve marked it with enough book darts to make it weigh a pound more. May reread with a highlighter. Amazing insights that we all need as humans.