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3.3 AVERAGE
3.3 AVERAGE
informative
fast-paced
If I could give this zero stars I would. The book treats its audience as if they had no common sense and there is so much unnecessary fluff and talk about golf. It’s clear that this book has “sold over 1 million copies” because corporate officials buy them in bulk. Though I can’t imagine why anyone would keep it.
informative
lighthearted
fast-paced
Raving fans is a very short book. I could have read this in one sitting, had I planned my schedule better, but read it in two sittings. The font is big and the pages are only 50%-70% full of text, so the pages turn quickly.
There are 3 secrets to have good enough customer service to turn satisfied customers into raving fans. This book shares them slowly, in parable (story of an area manager) style, where a golf-enthusiast-fairy-godmother, takes the main character around to different businesses that have applied all the secrets and created ravings fans.
The secrets seem fine.
The examples seem dated. The copywrite on the book was 1993. Maybe customer service was truly dismal at that time. I don't recall 25 years ago (as I was like 5 years old at the time). But I can imagine customer service has changed much since.
The retail and taxi cab examples seemed the most out-of-sync with today's day and age.
There are 3 secrets to have good enough customer service to turn satisfied customers into raving fans. This book shares them slowly, in parable (story of an area manager) style, where a golf-enthusiast-fairy-godmother, takes the main character around to different businesses that have applied all the secrets and created ravings fans.
The secrets seem fine.
The examples seem dated. The copywrite on the book was 1993. Maybe customer service was truly dismal at that time. I don't recall 25 years ago (as I was like 5 years old at the time). But I can imagine customer service has changed much since.
The retail and taxi cab examples seemed the most out-of-sync with today's day and age.
I don’t know what I was expecting but.... it was not that. Even with fairy godmothers and golf and super fancy grocery stores and gas stations, I would say I learned some things from this book, so yay! (I did not read this for my own enjoyment it was #required)
informative
inspiring
fast-paced
This book is told in the form of a quirky parable. It is NOT the usual business info book which was a bit refreshing-- cheesy maybe, but refreshing nonetheless.
I had to read this for work and it was uh not good. Very outdated but that makes sense since it was written in 1993.
I listened to Raving Fans, an old book on customer service. It was cute, like a parable type of style, but I don't know that I'd recommend it. There wasn't anything new there (it is old) but maybe it would serve as a reminder of how to treat people.
Interesting. More story-like than I had expected. Shows how good enough ISN'T good enough...